Customer Support

Shipping and Delivery

What is the difference between shipping and delivery charges?

They are basically the same thing. “Shipping” and “delivery” refer to the same thing. Shipping is used when you order something online to be transported to your home (for example, clothes), while delivery is used when you order food to be transported to your home.

What is shipping and logistics?

Shipment means the product you want to ship AND Logistics means the process of shipping or moving your shipment from the point of origin to the point of destination. logistics is a part of the supply chain which already have a different kind of activities such as ordering, purchasing, forwarding, warehousing.

Returns & Exchanges

What are returns and exchanges?

The difference between returns and exchanges is most prominent when looking at profitability. When a customer returns a product for a refund, the business usually loses money on the customer acquisition and return shipping costs, plus it needs to refund the customer any profit made on the original order

Are exchanges and returns the same?

Are exchanges and returns the same? In the case of a return, you receive a refund when bringing merchandise back. When you're exchanging something, you do exactly that; exchange one thing for another and pay any price difference.


Should I enter the delivery/pickup and installation/restock fees as positive or negative on a return?  

When entering amounts in the Delivery/Pickup and Installation/Restock fields in Enter a Return, you have the option to charge or refund the fees. Positive amounts entered in these fields on the Payment page of the return are added to the refund amount, thus increasing the amount due to the customer. Negative amounts are subtracted from the refund amount, thus reducing the refund due to the customer.

  1. Ask them why they are returning the item. …
  2. Make alternative suggestions. …
  3. Create an experience that customers want to return for. …
  4. Review your returns policy. …
  5. Foster loyalty with seamless service.

In the case of a return, you receive a refund when bringing merchandise back. When you’re exchanging something, you do exactly that; exchange one thing for another and pay any price difference.

An even exchange or refund can be made within 90 days, except as follows. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing).

Some include people buying accessories for an item they broke. They may no longer use or need the product. Or an upgraded product is available, and they want to own that product instead. It can also happen because a customer was forced to move, change jobs or just downsize their personal life.

What if I don’t have the receipt? If you can’t get hold of the receipt and you’re taking an item back simply because you don’t like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.

Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it’s faulty, not as described, or unfit for purpose.

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